Privacy Policy

Vinorix Media is an Australian web design and development studio. This policy describes, in plain language, what information we collect through this website and how we handle it.

This is a draft. It has been written with reference to the Australian Privacy Principles but has not been reviewed by a qualified legal practitioner, and final business identity and contact details are still to be confirmed.

We only collect information you choose to send us or that is necessary to deliver a service you have purchased.

• Enquiry details: your name, email address, optional company name, the service you are interested in, and your message.
• Project information you later provide, such as content, brand assets and feedback.
• Order and payment records created when a purchase is completed, including the package purchased, amount, currency, order reference and the payment provider's transaction reference.
• Basic technical information generated when a request is made to our servers and recorded in platform logs.

Fixed-price packages are intended to be paid through a third-party checkout provider (Whop). We do not collect or store card numbers, CVV codes or full payment credentials on this website.

The payment provider processes payment details under its own privacy policy and returns a transaction reference and confirmation status to us, which we use to verify that an order has genuinely been paid.

• To respond to enquiries and quote work.
• To confirm and fulfil a purchase, including onboarding and project communication.
• To keep internal records of orders, project status and notifications.
• To protect the website against spam, abuse and fraudulent payment events.

Enquiries, customer records, order records and notification logs are stored in our application database and are accessible only to authorised studio administrators.

We keep records for as long as needed to deliver a project, meet accounting and legal obligations, and handle post-delivery support. [Retention period pending confirmation.]

We do not sell personal information. Information is shared only with service providers needed to operate the website and deliver a project — for example the payment provider, email delivery and hosting — or where required by law.

This website does not currently load third-party advertising or analytics scripts. If measurable analytics are introduced later, this policy will be updated before they are enabled.

You can ask us what personal information we hold about you, request a correction, or ask us to delete information we are not required to keep. Send the request through the contact form on this website.

Complaints are handled internally in the first instance. [Formal complaints process and response timeframes pending confirmation.]